Refund policy
Our 30-Day Happiness Guarantee
At Fur & Fresh, we want you and your pet to love every product you receive. If you're not completely satisfied with your purchase, we'll make it right, no hassle, no stress.
What's covered? Our 30-Day Happiness Guarantee applies to all Fur & Fresh products purchased directly from furfresh.online. If you're unhappy for any reason, wrong fit, not what you expected, or the product just didn't work for your pet, contact us within 30 days of delivery.
Do I need to return the product? In most cases, yes. We'll ask you to return the item in its original or reasonable condition. However, for low-value items or situations where a return isn't practical, we may offer a refund or replacement without requiring a return. We'll always work with you to find the fairest solution.
Who pays for return shipping?
- If the item arrived damaged, defective, or incorrect: we cover return shipping.
- If you're returning for personal preference (e.g., your pet didn't take to it): the customer is responsible for return shipping costs.
How do I start a return? Email us at support@furfresh.online with your order number and a brief description of the issue. We'll respond within 1–2 business days with next steps.
How long do refunds take? Once we receive and inspect your return, refunds are processed within 5–7 business days back to your original payment method. You'll receive a confirmation email when it's done.
What's not covered?
- Items returned after 30 days of delivery
- Items that show signs of misuse or damage caused by the customer
- Digital products or gift cards